Overview
Remote Operator is one lightweight container that lets your team and agents inspect, diagnose, and operate customer deployments without direct access to the customer environment.
It runs inside each deployment and connects outbound to Alien over HTTPS. Keep your existing Terraform, Helm, and release process. The operator uses only the operations and local permissions you enable.
On Kubernetes, the operator is a Helm release: its own chart, or part of your product chart. On Amazon ECS, it is a Fargate service in a CloudFormation stack.
Remote Operator runs in a customer Kubernetes or Amazon ECS installation. It uses a deployment identity and selected permissions, and connects outbound to Alien for diagnostics, operations, health, and optional logs.
The operator runs alongside your application. Your chart or stack remains the source of truth for the application and its releases.
What it adds
- deployment inventory and health;
- the diagnostics and remediation operations you select;
- connections to private or cloud services you configure; and
- Kubernetes log collection when enabled.
Each capability has its own access. Review the generated identity, permissions, secrets, and optional cloud access before installing it.
Install it
Setup in the dashboard generates the chart or template, the per-installation credentials, and the commands for one installation. You run the commands in the customer environment.
Quickstart
Install it in a test namespace and run a read-only diagnostic.
Install on Kubernetes
Use a dedicated Helm release or your product chart.
Install on Amazon ECS
Deploy a Fargate service with CloudFormation.
Operations
Choose diagnostics, remediation, and service access.
Access
Review Kubernetes, cloud, network, and log access.
Run it
Rotate the connection key
Replace an installation's key without changing its identity.
Upgrade and roll back
Change the image or permissions, restore, or remove the operator from a product release.
Repair a connection
Bring back an installation that stopped sending heartbeats.
Uninstall
Remove the operator and retire its registration.